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| Customer Reviews: | | Average Customer Review: Write an online review and share your thoughts with other customers.
Tricycle Adult 26" Mar 07, 2010 Love the bike. Give security of not falling. Great for someone with disabilities. It rated for a rider up to 300 pounds.
Wheeling with my dog Feb 26, 2010 This bike has been a very nice way to take my dog for a run and not worry so much about tipping over. The biggest problem is that it is difficult going uphill because of not having extra gears and the weight of the bike. It has been a comfortable size and so far seems to be pretty sturdy. Almost all of the packing materials it came in were able to be recycled, I loved that.
Schwinn Feb 12, 2010 Although the box looked pristine, the parts were strewn all over and as it turns out some screws and bolts came up missing. I don't think I will purchase a bicycle online again.
Adult Tricycle Jan 30, 2010 This was bought for my elderly mother who still loves to ride bikes, but wasn't comfortable riding a two-wheel bike. Now, she can ride with her great-granddaughter with confidence she won't fall.
1 of 1 found the following review helpful:
Decent Bike - Terrible Service Jan 22, 2010 This review is a bit long, but I think it will be worth your time if you're considering this bike.
I bought this bike as a Christmas gift for my Mom, and although the purchase worked out in the end, it was not pleasant due to many problems which I attribute to the manufacturer (Pacific Cycle) more so than Amazon.
When I received the bike the box was in relatively good shape, but the staples had come off the top flaps so they were pretty much wide open. Upon unpacking the bike, I realized that there were various nuts/bolts/washers loose in the box. It turns out that rather than providing this hardware in bags, the parts were loosely attached to their respective mount points on the bike frame.
It INITIALLY (an important point, as you'll soon see) took me about 2 hours to put the bike together. No thanks to the manual, which is not specific to this Meridian bike, but rather is a generic manual for the company's many two-wheel models. As a result, there were lots of different instructions depending on what type of fork, crank, brakes, etc. the bike has. That fact, combined with lots of jargon and vague diagrams, makes it so it takes a while to figure out which parts of the manual are relevant to the Meridian. There is a paper addendum specific to the Meridian, but it only tells you how to connect the rear axle to the front frame and build the basket.
Before I could complete the assembly, it became clear that I was missing four washers and that the front wheel was slightly warped. When I called the company's customer service line about the missing/damaged parts, the rep, who was friendly and helpful enough, insisted that all the hardware should have been in bags. I can assure you, as I did her, that they were not. In any event, she told me to expect replacement parts within 10 business days.
Sure enough, a box arrived in about a week, but when I opened it I found that although they had sent lots of nuts and bolts I didn't need, they failed to send ANY of the washers that I did. Moreover, they sent the replacement wheel without a tire or inner tube, with no instructions whatsoever on how to transfer that stuff from the old wheel to the new one.
Now here's the best (worst) part. When I called Pacific Cycle customer service again, I got a recorded message saying they could not take my call because the reps were all in an "all-day training session". Seriously.
I wish I was making this up, but apparently this company thinks it's OK to take their entire customer support staff offline for a day (this was on a Thursday, BTW) in order to do customer service training. Oh, the irony...
Long story short, I wound up going to Home Depot for the missing washers (not exact matches, but close enough) and using Google to figure out how to remove and then and mount the tire and inner tube to the new wheel without damaging them. Not easy, by the way-- I used a spoon as a tool.)
Anyway, nearly a month after I bought it, the bike is finally built and (so far) seems to be working fine. The bottom line is that while this is a good bike at a great price, it's a good bet that there will be extra costs in terms of time and aggravation.
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